Dispatch

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You can check the status and Track & Trace code of your package in your account.

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Delivery time

If you complete and pay for your order before 4 p.m. and all of the products are in stock, we will aim to dispatch all orders within 24 hours (Monday to Friday) from our warehouse in The Netherlands. On average, the delivery time is 3-6 working days.

- Unfortunately, we cannot deliver to Guernsey, Jersey or the Isle of Man.

Note that we only ship your package if all of the products you ordered are in stock. If you want a partial delivery, please contact our customer service team. Once we have given the package to the transporter, you will receive an email with a Track & Trace code so that you can track the shipment.

Delivery costs

The shipping cost depends on the total order value and will l be calculated in your shopping cart.

Order value	Delivery Cost
£0 - 15	£7,95 + £1,95 order surcharge*
£15 - 108	£7,95
Over £108	Free shipping

* For orders less than £15 we charge a small order surcharge of £1,95 (including VAT). We do this to cover the cost of administering and processing your order. It also helps us keep the prices of certain products as low as possible. There is no surcharge for orders over £15. Unfortunately, we cannot ship to Jersey, Guernsey and Isle of Man.